All information submitted via the embedded contact forms on https://residenttickets.com ("The Website") is provided by the user ("You" and "Your") on a voluntary basis. This policy describes how Your information will be processed and references the data that is automatically collected when You visit The Website.
The information You provide will enable the group of local volunteers that has been appointed by Body&Soul ("We", "Our" and "Us") to;
There are two (2) contact forms operating on The Website for the purpose of collecting Your queries.
Should You submit a query to Us via the "Frequently Asked Questions" page, We will review and attempt to respond to it using Our resources or following escalation to Body&Soul. Your information may therefore be disclosed to Body&Soul. Once a final response has been issued to You, Your query and your information will be deleted by Us.
Should You submit a query via the "Contacts" page, this information will be forwarded direct to Body&Soul but will also be copied into Us. Should We have the answer to Your query, We will respond to You on behalf of Body&Soul. Body&Soul will respond directly to any other queries submitted, but may require Our assistance. We will not retain Your query if we cannot assist and We are not involved in a response.
Please note that any queries sent direct to Body&Soul may be referred to Us for Our input and that We will respond accordingly. Any information passed to Us will be deleted when Our final response has been issued.
Community Contribution Pass Applications
On receipt of Your application, We will log Your information on a spreadsheet which can only be accessed by Us. We will use the information You provided to consider Your application and to undertake any local checks We consider necessary to validate it. Such checks will be restricted to information that is in the public domain. We may refer Your application to Body&Soul if we require advice or assistance. The findings of any checks or referrals will be noted on the spreadsheet against Your application until the process has been completed.
If an application is successful, only Your initial application data will be retained. Your name, email address and the name of the organisation you applied for ("Contact Data"), will also be added to a secure third party mailing system (Mailchimp) to facilitate the collection of Passes and to invite You to apply again next year. With the exception of Contact Data, all other information submitted in Your application will be deleted within one calendar month of the festival closing. Contact Data will be deleted when applications for the subsequent year's event have been processed.
Should an application be unsuccessful, ALL information will be deleted within one calendar month of the festival closing.
Your web browser should allow You to delete any cookies You choose. It also should allow You to prevent or limit their use, although this may impact on Your experience.
Personal Identifiers From Your Browsing Activity
Although We do not monitor this information, Your geographical location (county and or country only), Your Internet service provider, device type, browser and IP address are recorded by the website server. This information is only used for diagnostic purposes and to maintain the security of The Website.
The Website has a specific purpose, and - other than to collect voluntary information to process applications and to respond to queries - We have no interest in identifying individual users. You should however note that data could possibly be used to identify You if We were obliged to allow access to Our systems for law enforcement purposes.